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Erika West

Erika West

Customer Service Rep

West Communications

Jarrel, TX

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ManPower

IT Clinical Applicaations

Registering patients to a program by Children's Medical Center called MyChart. Keeping all the patients information confidential using their software program called epic.
Keep record on how many patients parents sign up giving that information to my manager at Children's.
The goal was 50 patients a day.

Career medium 01
Career
Career medium 04

WDS Verizon Wireless

Customer Service Rep

Receive and efficiently handle numerous inbound calls, demonstrating knowledge, superior customer service, and achieving one call resolution.
Acquired the knowledge and skills to comfortably work in several departments, and with several different applications such as trouble shooting, programming, sales, upgrades, credits, transferring to other call centers, bi-lingual inbound / outbound calls, and billing on a daily basics.
Fully understand policies and procedures for Verizon Wireless and WDS including code compliance, computer software, their Verizon Call Center System, and phone system.

Career

Radio Shack

Sales Associate

Direct contact with customers, demonstrating knowledge on a wide variety of different cell phones companies as in Verizon Wireless, Sprint, AT&T, Boost Mobil and also demonstrating knowledge on Dish Network and Direct T.V. Satellite products.
Acquired the knowledge and skills to comfortably work with many different providers, sales, upgrading, technical knowledge, and customer satisfaction of each product Radio Shack offered.

Career medium 06
Career

Wal-Mart

Sales Associate

In charge of sales floor, cosmetic, pharmacy, toys. Stocking , customer service, as well as inventory.

American Eagle Outfitters

Retail Service Rep

In charge of sales floor. Worked with with inventory as well as well as handling cash register. Stocking and inventory control. Customer service.

Career medium 06

West Communications

Customer Service Rep

Receive and efficiently handle numerous inbound calls, demonstrating knowledge, superior customer service, and achieving one-call resolutions.
Acquired the knowledge and skills new orders of various products, sales, upgrades, credits, transferring to other call centers, bi-lingual inbound / outbound calls, and billing on a daily basis.
Fully understand policies and procedures for West Communications including code compliance, computer soft were, their West Communications computer system, and phone system

Career

Kaplan College

Medical Assistant Diploma

Dr. Asmin Zamir, MD-Pediatrics
Medical Assistant- vaccinations, triage, vital signs, Injections, injections preparations, shadowing doctor, medical records, venipunctures, CBC, front office administrations, emergency stitching observation, asthma/respiratory treatments, and preparations, patience and family assistance. Internship for graduation

Education medium 02
Education

Rio Hondo High School