Jos. A. Bank
Assistant Store Manager
July 2014 — November 2014
Drive sales. Mentor and train sales associates on best selling practices. Perform store manager duties in absence of the store manager.
Drive sales. Mentor and train sales associates on best selling practices. Perform store manager duties in absence of the store manager.
I maintained adequate parts inventory levels in a fast moving parts department. I established vendor relations on and off site. Strict adherence to CarMax/government rules while managing EH
I ensured the successful career development of team members through active development plans. I maintained proper staffing. All customer concerns were handled appropriately and I proactively anticipated potential customer issues.
I ensured cosmetic repairs specified resulted in vehicles that met CarMax standards. Associate efficiency was maintained at levels within CarMax documents guidelines. I achieved daily and weekly production targets.
I maintained technician efficiency levels within company guidelines. I controlled the flow of reconditioning vehicles by proper distribution utilizing various reports and maintained technician billed hours at or below CarMax standards.
Allocation/receiving of parts to and from various vendors. Met all requirements of OSHA/EPA guidelines. Provided internal and external customer service.
Manage/set reservations for retail and insurance customers. Maintained adequate fleet inventory. Marketed services to local businesses.
I managed five areas within the softlines department. In addition to managing and developing my department leads, my main responsibilities were to drive sales, including but not limited to exceeding gross profit margin over LY as well as exceeding daily, monthly and quarterly sales plans. I worked shoulder to shoulder with my team to lead by example and to also provide feedback and best practices to facilitate advantageous customer/associate interactions.
I ensure optimal customer experience, engagement and retention through daily coaching and supervision of the service front line (service writers, call center and lot attendants). I also perform Human Resource functions for the location including but not limited to: new hire paperwork, benefits enrollment and limited payroll.