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Ericka Perry

Ericka Perry

Parts/Inventory Manager

CarMax Toyota

Laurel, MD

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Jos. A. Bank

Assistant Store Manager

July 2014 — November 2014

Drive sales. Mentor and train sales associates on best selling practices. Perform store manager duties in absence of the store manager.

Career medium 05

CarMax Toyota

Parts/Inventory Manager

March 2014 — July 2014

I maintained adequate parts inventory levels in a fast moving parts department. I established vendor relations on and off site. Strict adherence to CarMax/government rules while managing EH

Career

CarMax

Assistant Service Manager

September 2013 — February 2014

I ensured the successful career development of team members through active development plans. I maintained proper staffing. All customer concerns were handled appropriately and I proactively anticipated potential customer issues.

Career medium 05
Career
Career medium 01

CarMax

Cosmetic Supervisor

June 2009 — September 2013

I ensured cosmetic repairs specified resulted in vehicles that met CarMax standards. Associate efficiency was maintained at levels within CarMax documents guidelines. I achieved daily and weekly production targets.

Career

CarMax

Technician Production Manager

July 2008 — June 2009

I maintained technician efficiency levels within company guidelines. I controlled the flow of reconditioning vehicles by proper distribution utilizing various reports and maintained technician billed hours at or below CarMax standards.

Career medium 02
Career

CarMax

Parts Associate

November 2007 — July 2008

Allocation/receiving of parts to and from various vendors. Met all requirements of OSHA/EPA guidelines. Provided internal and external customer service.

Hertz Local Edition

Manager 2

December 2005 — November 2007

Manage/set reservations for retail and insurance customers. Maintained adequate fleet inventory. Marketed services to local businesses.

Bowie State University

BS, Sociology

Kmart

Assistant Store Manager (Softlines)

November 2014 — February 2016

I managed five areas within the softlines department. In addition to managing and developing my department leads, my main responsibilities were to drive sales, including but not limited to exceeding gross profit margin over LY as well as exceeding daily, monthly and quarterly sales plans. I worked shoulder to shoulder with my team to lead by example and to also provide feedback and best practices to facilitate advantageous customer/associate interactions.

Ourisman

Volkswagen/Volvo Of Bethesda

February 2016 — January 2018

I ensure optimal customer experience, engagement and retention through daily coaching and supervision of the service front line (service writers, call center and lot attendants). I also perform Human Resource functions for the location including but not limited to: new hire paperwork, benefits enrollment and limited payroll.