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Erica Wimbley-Davis

Erica Wimbley-Davis

Staffing Coordinator

E.A. Renfroe

Public Relations

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E.A. Renfroe

Staffing Coordinator

-Dispatch insurance adjusters to states where catastrophic events have occurred.
-Assist adjusters with information on licensing requirements and certification exams
-Liaison with adjusters and insurance companies to ensure appropriate handling of claims during times of disaster.

Career medium 01
Career
Career medium 03

AT&T

Sales Support Representative

As a Sales Support Representative (SSR), I was responsible for administering on-site training to representatives.
I Updated company marketing initiatives in the form of periodic store resets.
Supervised day to day workflow of representatives to ensure satisfactory customer interactions.
Compiled daily reconciliation reports, and updated retail sales tracking information to keep representatives abreast on daily and monthly attainment goals.
Corresponded with vendors to ensure appropriate store representation of product lines

Career

Lowe's Home Improvement

Customer Service Lead

My job in customer service consisted of projecting sales goals and managing budgets to ensure store profitability.
I also, reduced weekly inventory shrinkage reports by performing daily inventory cycle counts, provided product knowledge to aid in the sale of merchandise and supervised employees on company standards and procedures while actively engaging in exemplary customer service.

Career medium 06
Career

University of Alabama

Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication