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Erica Jornlin

Erica Jornlin

Digital Consultant


Denver, CO






Consultant - Digital

Functional expert of Microsoft Dynamics CRM leading on-shore and off-shore teams in implementations for large enterprises. Comprehensive understanding of business requirements to design and integrate business processes. Self-starter with ability to handle multiple tasks and priorities in a fast-paced environment as well as strong communication and client development skills.



Business Solution Architect - Digital

Specialize in designing CRM solutions in a pre-sales effort. Work with customers to determine business needs and requirements, architect managed services that address customer business needs, design deal shapes and final pricing, and present managed services proposal to customers.


Senior Business Analyst - Dynamics CRM

Demonstrated leadership in interfacing with customers in a variety of industry verticals to determine technology pain points and translate business requirements into a Dynamics CRM solution. Contributed to proposal development, provided knowledge transfer to customers, and worked closely with the development team through all cycles of the project.


Business Analyst - Dynamics CRM

Delivers Microsoft Dynamics CRM solutions to large enterprises for Avanade's North America service line. Assists in improving performance and aligning business processes with critical business strategies. Involved throughout the project lifecycle to work with customers in the design and implementation of optimal IT solutions.


Mode of Fitness

Personal Trainer

Taught Kickboxing Fusion classes and outdoor Boot Camps in addition to filling in to teach Ab Attack, Cycling and TRX Suspension classes.


University of Portland Residence Life

Resident Assistant

Represented the University of Portland through Residence Life as an RA in Haggerty-Tyson upperclassmen apartment housing.
Planned meaningful events for residents under the University's pillars of Teaching, Faith & Service.
Maintained consistent attendance at weekly staff meetings, individual meetings with the Hall Director and duty nights.
Met deadlines for paperwork and worked in a variety of group settings.
Ensured the safety and respect for residents through upholding the University policies while acting as a role model for residents and all UP students.
Participation in training, the hiring process and Residence Life retreats.


Portland Timbers

Corporate Partnerships Intern

Assisted with development and implementation of value-added relationships with corporate entities.
Assisted in planning and coordinating Partner events.
Assisted in servicing new and existing corporate partners with the goal of developing a long-term relationship between the institutions.
Helped maintain accurate and current records of all corporate partners.


Howard Hall Fitness

Kickboxing Instructor

Taught classes three days per week and worked with a range of skill levels.
Required flexibility and the ability to plan quickly.
Priority of challenging students to reach fitness goals in a supportive environment.

Barnes and Noble College Booksellers

Sales Associate

Managed inventory, tracked and documented book and merchandise orders, ran the cash register, provided customer service and worked independently on daily projects. As a senior employee, assisted in training newer associates and ensured activities on the sales floor were running smoothly.

Skyhawks Sports Academy

Area Director

Ran week-long day camps for ten weeks with a variety of fourteen different sports. Camper ages ranged from 3-14 in camp sizes of up to 100.
Trained coaches on how to teach skills, play purposeful games and run drills for each sport as well as how to interact with campers and parents to maintain a high level of quality.
Created daily itineraries for each coach which required organization and thorough planning. Trained to handle emergencies such as first aid.
Continuous communication with superiors, coaches, parents and campers which required consistent professionalism.
Hiring, scheduling, employee management and supervision.


University of Portland Athletic Department

Game Management Assistant

Led a team to set up and take down equipment for soccer, basketball, baseball and volleyball games as well as run the concessions stand. Organized resources based on availability and delegated tasks for each game.

University of Portland

Bachelor of Business Administration, Marketing & Management

Campus Program Board Recruitment Chair, Campus Program Board Publicity Chair, Alpha Kappa Psi Gamma Kappa, Resident Assistant

James A. Garfield High School

High School Diploma

Varsity Volleyball - captain, Varsity Tennis, School Newspaper - "Garfield Messenger" sports writer, Mentoring Program, Cultural Relations - Diversity Retreats, Yearbook