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Erica Hicks

Erica Hicks

Senior Team Lead - GSTL

Target

Senior Team Lead at Target

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Target

Senior Team Lead - GSTL

• Act as leader on duty responding to guest and team member concerns, as well as opening and closing the store and ensuring all Target property and personnel are secure
• Drive sales by overseeing the guest service experience throughout the entire store and maintain budget controls
• Help to keep the Target brand experience consistent, positive and welcoming for guests
• Hire, supervise and train team members to achieve sales, service and presentation goals
• Lead teams that provide fast, fun and friendly service to Target guests, both face-to-face and by supporting sales floor teams

Career medium 05
Career
Career medium 01

Lipic's Recognition

Merchandising Associate

• Merchandising liaison with outside vendors, placing orders for stock, clients and web stores.
• Manage and maintain web stores for various clients.
• Record inventory and calculate projected need of product.
• Organize, update and maintain service award programs.
• Assist and design proposals for service award clients.

Career

Barnes & Noble College Booksellers

Bookseller

• Ensured customer service expectations were met.
• Processed shipments, conducted inventory duties, and cashiered.

Career medium 02

Bath & Body Works

Brand Manager

• Prepared, organized, and executed merchandise displays to Brand standards.
• Organized and distributed marketing materials to Brand standards.
• Led company-driven special events. Maintained Brand cohesion daily.
• Ensured customer service expectations were met.

Career

Bath & Body Works

Capabilities Co-Manager

• Worked with co-manager to develop efficient ways for product and marketing organization in backroom.
• Collaborated with Co-manager on communicating and demonstrating new plans and proper safety techniques.
• Ensured customer service expectations were met.

Career medium 02
Career

Bath & Body Works

Sales Associate

• Ensured customer service expectations were met.
• Processed shipments and conducted inventory duties.

Bath & Body Works

Seasonal Associate

• Ensured customer service expectations were met.
• Processed shipments and conducted inventory duties.
• Worked on-call pending large shipments

Payless ShoeSource

Sales Associate

• Ensured customer service expectations were met.

William Jewell College

Bachelor of Arts (B.A.), Psychology

William Jewell College

Bachelor of Arts (B.A.), Art/Art Studies, General

William Jewell College

Bachelor of Arts (B.A.), Liberal Arts and Sciences, General Studies and Humanities