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Erica Ferguson

Erica Ferguson

Aurora, CO

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Nelnet

Loan Representative III

Maintain compliance standards through the completion of various reconciliations, reports and special projects.

Principal Responsibilities:
Perform quality control functions
Ensure integrity of data and information
Contact customers on accounts
Verify all customers documentation is accurate to file a proof of claim
Research and correct issues in an appropriate time period

Career medium 05
Career
Career medium 04

Nelnet

Loan Representative II

Respond to customer inquires regarding general student loan issues & questions. Responsible for the verification and research for each loan.

Principal Responsibilities:
Respond to customers calls by accessing Loan Servicing and/or originations systems
Resolve issues and complete document transactions
Utilize imaging systems
Monitor and maintain various documents

Career

Centrix Financial

Communication Specialist

Liaison between Loan Processor and Automative Dealerships.

Principal Responsibilities:
Verification of important confidential documents
Make outbound calls to dealership on missing documents
Process paperwork in a timely manner to get loan approved
Process payments to accounts

Career medium 03
Career

Central High School

High School diploma