IKEA
Customer Relations Department Manager
September 2012 — Present
Motivate and lead a team of Customer Relations managers and coworkers. Currently have the best department productivity for Frontline at IKEA US.
Eric Longstaff
Customer Relations Department Manager
IKEA
High energy leader with a diverse background in retail, operations and hospitality
Walt Disney World
Retail Manager
Managed multiple locations at Orlando Int'l Airport, and Downtown Disney area.
IKEA
Business Area Sales Manager
Managed 6m Leadership Business Cooking & Eating department.
Walt Disney Company
Retail Manager
Managed multiple locations at Sawgrass Mills, Swan & Dolphin Resort and Downtown Disney Resort Hotels area.
Managed single store locations in Miami, Plantation and Boca Raton.
Opened 4 new Disney Store locations in Florida.
Career
Hospitality Solutions International
Installation Service Engineer, Project Leader & Quality Assurance Engineer
Project leader with corporate clients nationwide. Performed software and hardware installation of Microsoft Windows server and clients at Hotels, Restaurants and Clubs nationwide. Trained management and employees operation of PC and operating system environment including point of sale, back office reporting and property mgmt. system. Troubleshot software and hardware issues at corporate office. Corporate clients including Rainforest Cafe, Doubletree Resorts, Ponderosa and Kennedy Space Center.
Career
Apple
Specialist
I was lucky enough to have a part time position representing a company and their products that I am passionate about. I informed and educated customers on Apple computers, iPod’s and accessories. Provided individualized one-on-one training.
Received Apple Product Professional Certification
Career
WallaBee
Community Manager
January 2012 — November 2012
Keeping users updated and interested in iPhone app WallaBee. Ensure website is up to date with bulletins, news and any new features that are being added. Responding to customer concerns, issues and questions. Partnering with businesses to boost user growth and interest.
Career
IKEA
Customer Relations Team Leader
Project Manager to iSell (IKEA Selling) software application.
Walt Disney World
Operations Manager
Guest Relations Manager at Disney's Hollywood Studios.
Previous Operations roles held at Downtown Disney and Disney's Hollywood Studios:
Property Manager
Guest Relations Manager
Admissions & Ticketing Manager
Career
Palm Beach Community College
Information Technology
1993
St. Thomas Aquinas
HS, Diploma
1987
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