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Eric Lockhart, DIA DHP

Eric Lockhart, DIA DHP

Short Term Disability Claims Benefit Specialist

Lincoln Financial Group

Short Term Disability at Lincoln Financial Group

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Lincoln Financial Group

Short Term Disability Claims Benefit Specialist

Evaluates new and ongoing claims to determine liability, giving consideration to contract provisions, disability management duration contract guidelines, medical evidence and vocational evidence. Investigates questionable claims. Determines need for additional medical information. Performs periodic follow-ups to verify continued existence of a disabling condition. Responds to telephone and written inquiries from claimants, attorneys, physicians and policy holders. Updates and maintains accurate records on electronic processing system. Identifies and forwards claims to specialized internal and external resources in areas such as rehabilitation, investigations, medical exams, and settlements.

Career medium 03
Career
Career medium 03

Physicians Choice Home Health Care

Administrative Assistant

Physicians Choice HHC 11/07-Present
Administrative Assistant
To serve as administrative facilitator for office functions, including but not limited to: providing technical assistance for computer users; providing central organization for files, equipment, storage; and assisting with other duties as assigned. Further information is available upon request.
• Send, receive, collect, correlate, and format satisfaction survey information and distribute accordingly.
• To maintain physician licensure files and update as necessary.
• Amass and assemble all "No-Go" information for reference and entry into the created database, as well as scanning and filing the information obtained.
• To obtain, review, store and make available physical and occupational therapy exercise diagrams and evaluation tools for patient usage.
• Train incoming staff on current procedures and best practices including direction of offsite employees using various methods of communication and training for both groups.
• Receive process & verify all referral information.
• To maintain OASIS Submission records.
• Ordered, received, distributed, and stored all medical and office supplies.
• To track and maintain $15,000 in portable medical testing equipment.
• Collected, logged, sent, tracked, received all physician orders, in excess of 400/month.
• To enter all clinician visits for billing and payroll purposes.
• Answer, greet, accept, respond, and forward all incoming visitors, correspondence, and packages.
• Educate clinical staff on utilization and care of specialized medical fluid collection devices.

Career

Nebraska Furniture Mart

Æ Service Professional

Appliance and Electronics Service Professional
Quickly and accurately attempted to resolve any and all customer service issues for Appliance and Electronics customers in a Service Plus oriented fashion.
Responsible for utilizing the POPS system as well as the internet to assist customers in finding and setting up service, verifying pricing, features, and functions to make necessary changes to orders to adjust quantities, products, or to resolve issues. Further information is available upon request.
• Served as Co-Administrator for Æ Service Home departmental SharePoint site.
• Developed and presented Quality Improvement strategy and action plan.
• Managed department specific office supplies.
• Created, adjusted, and updated business usage forms and files as well as invitational and promotional materials.
• Designed and maintained 5 Access programs used for departmental efficiency and issue tracking.
• Created Courtesy letter breakdown to track total differences in courtesy adjustments.
• Prepared multiple budgets for Labor Expenses for 3 separate accounts under the Customer Service Department.
• Periodically served as interim manager for customer service inquiries.
• One of many who served as backup assistance to Account Inquiry and Pre-Delivery Furniture Service Queues.
• Æ Service Times departmental newsletter creator and editor.
• Assisted in department specific training including phone, computer, and procedural training which included but was not limited to new hires, transfer personnel, management, and consultants.
• Generated reports for use in issue rectification/prevention and staff development.
• Provided administration duties for departmental e-mail.
• Frequently proofread and modify outgoing correspondence.

Career medium 05
Career
Career medium 05

Baker's Supermarket

Video/Photo Manager

Video and Photo Department Manager
Managed and maintained staff and stock for the Video, Photo, and Cigarette areas totaling over $30,000 worth of merchandise, materials, and chemicals.
Responsible for hiring, evaluating, and scheduling staff for accurate and full coverage. Also, In charge of maintaining photo processing machine and chemicals. Designated to maintain cigarette levels at sufficient levels for customer purchasing patterns.
• Added, subtracted, and rotated video and game levels to meet demands.
• Teach all staff based upon company, location, department, and safety requirements. Including but not limited to HAZMAT and OSHA requirements and reporting.
• Kept accurate inventory for all photo chemicals, cigarettes, and video merchandise.
• Served as back up for Customer Service Manager.

Career

University of Nebraska at Omaha