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Eric Frazier

Eric Frazier

Manager & Spa Director

Skin Spa New York

Brooklyn, NY

Manager | Director | Operations | Social Media | CRM

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Skin Spa New York

Manager & Spa Director

Manage 10-20 Licensed Laser Technicians, Massage Therapists & Estheticians on a daily basis
Manage Product Inventory & Retail Needs Weekly
Manage Supply Orders w/ GloProfessionals, Universal Companies, PSS & others Weekly
Foster Open Communication & Culture With Team At All Times To Build Motivation
Perform Analytical Reviews Monthly Using Sophisticated KPI's To Ensure Brand-wide Goals Are Met
Implement Clear and Concise Steps To Meet & Exceed Daily & Monthly Sales Goals
Negotiating with Suppliers To Remain Competitive & Ensuring Stock Meets Demand
Building Rapport with Clients To Ensure We Always Meet Their Expectations
Train New Hires & Ensure Standards Are Identified Early
Weekly Submission of Payroll | Monitoring Staff Hours
Maximizing To Ensure Everyone is Utilizing Their Time Efficiently
Ensuring External Reviews (Yelp, City Search, etc) Are Closely Monitored To Null Open Issues
Monitor Brand Social Media Channels | Communicate with Potential Clients Through Social Channels

Career medium 04
Career
Career medium 02

Skin Spa New York

Assistant Manager

Manage Internal Scheduling of Appointments
Manage Laser Technician, Massage Therapist & Esthetician Schedules Daily
Provide Individualized Customer Service to Clients & Potential Customers
Clerical/ Administrative Duties
Assist Manager With All Store Operations
Assist with Vendor Purchases and Ensure On Time Deliveries

Career

Skin Spa New York

Front Desk Associate & Receptionist

Maintain Front Desk Phone System
Book Appointments via Spabooker Multimedia Software Systems
Manage 7-8 Estheticians' & 4 Massage Therapists' Schedules Daily
Providing Individualized Customer Service to Clients & Potential Customers
Clerical/ Administrative Duties Where Necessary
Social Media Analyst & Understudy

Career medium 03
Career
Career medium 04

Hudson Jeans

Showroom Office Manager

Assist showroom with all upcoming projects / reports
Run & analyze reports for Major Accounts (Saks, Macy's, Bloomingdale's, etc)
Confirm all availability (ATS) of goods on order
Light data-entry, filing, organization, clerical duties where needed
Showroom reception

Career

CBS Corporation

Telephone Interviewer

Conduct Interviews w/ households
Work directly with the NY Times to complete polls / surveys
Data-Entry
Contributing Writer

Career medium 02

Hudson Jeans

Design Assistant

Assist The Associate Designer, Pattern Maker(s) & Design Coordinator
Place Fabric Purchase Order's For Upcoming Fashion Lines
Follow-Up With Vendor's For ETA, Shipping Methods & Delivery
Maintain Sample Tracking Report (Excel)
Update & Maintain Sample Process From Stage to Stage

Career

Hudson Jeans

Production Assistant

Gross Margin Report (data entry and verification of net profit/ revenues)
Responsible for accurate sales orders via PAS (Pacific Apparel Systems) and
routinely analyzing the projections set forth to meet demands
Customer Service Representative for all Consumer inquiries (i.e. repairs) Faxing,
Filing, Invoicing, EDI, Carton Packing, Reception, Allocations, HR Assistance
Entry Level Duties:
Front Office/ Reception & Customer Service (filing, faxing, ordering supplies, phones)
Pre-production/ Production & Design (issuing cost contracts, updating system info

Career medium 01
Career
Career medium 03

Hudson Jeans

Customer Service Assistant

-Reported to Director of Planning to recap shipping goals
-Maintained spreadsheets pertaining to Sales Order's & Major Accounts
-Placed calls with retailers for payment and extension requests
-Entered order's received by fax from sales into system
-Filing, Maintaining orgainzed file folder's for easy acces to documents

Career

Hudson Jeans

Internship

Front Office & Customer Service (heavy calls, heavy filing, faxing, supplies)
Worked with Production/ Pre-production & Design departments
Worked with Warehouse & Sample Room

Career medium 02
Career
Career medium 05

Target

Sales Floor Team Member

Maintain presentation and proper aesthetic in the Men's department
Assist floor manager with signage and price discrepancies
Assist all customers as well as direct to appropriate associate if necessary

Career

Central Washington University

Office Assistant

Assistant to Secretary of Math Department / Dean
In-class Proctor & Teacher's Assistant
Filing, Data Entry, Calls/Emails, Awareness of Critical Info
Assisting peers in course descriptions

Career medium 05
Career
Career medium 01

Pacific Market Research

Telephone Interviewer & Office Assistant

Conduct telephone surveys / polls with supplied consumer data
Maintain level of confidentiality to ensure client's metrics are of quality
Assist tech-team with support of the internal drives in the hardware

Career

Los Angeles City College

Business, Admin, Management

Central Washington University

Theater Arts, Math, Political Science, Theater, English