BAYADA Home Health Care
March 2013 — Present
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Technical Director at Macsimization
Macsimization is a business that is responsible for configuration and integration of Apple products. As technical coordinator, I was responsible for the consultations, and for the onsite setups. I have had the opportunity to work with clients from all different backgrounds. With setups as easy as home networks and single system environments, to the more complicated roaming home directory setups. I was also retained by a condominium to install and maintain a private network for their business needs. While consulting, I performed basic troubleshooting and phone support for a number of small and medium businesses.
As a Mac Genius, I was in daily contact with a very diverse customer base, and helped solve any and all issues they had with Apple products. My job was to use a limited amount of face time with the customer to diagnose and repair both hardware and software issues they may have been experiencing. After completing my day servicing customers at the Genius Bar, I would also diagnose and repair any Apple product awaiting triage, including iPods, iPhones, and all Apple computers. Throughout the repair process I was also responsible for documenting all of the encounters and repairs in a Peoplesoft database.
I was responsible for the daily management of store employees. I was also responsible for opening and closing the store, which included handling daily deposits of cash. During my time as a manager, I was tasked with maintaining sales goals and facilitating special events held at our store including camp, school nights and musical guests.