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Emmanuel Santiago

Emmanuel Santiago

Expert

Apple, Inc.

Modesto, CA

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Apple

Expert

Currently in the top 10% in sales and metrics for the market

* Extended Business Team Member: Promoting a business environment in the our store by catching business leads and creating pipeline opportunities for repeat and longtime customers. [Helped capture business leads and sales connections with businesses like Joe Gibbs Racing, Mike Martin Racing, Ashley Furniture, South Piedmont Gas, Fox Charlotte and other businesses]

* Mentor Role: Facilitate core trainings for new hires and come alongside employees to help with their development.

Career medium 05
Career
Career medium 06

Apple

Sales Specialist

Operator: This entails answering phones for minor supports and redirecting customers’ needs to the proper channels.

Concierge: Managed customer service on the sales floor and the genius bar (i.e. technical support)

Triaging in-store technical support

Workshop facilitator ranging from Mac computers to mobile devices (i.e. iPhones & iPads).

Have been awarded the “Peer Award” for Q1-2011 for enriching lives.

Career

Calvary Chapel Modesto

Bookstore Manager and Administrative Support

Bookstore Manager: Oversaw book-material selections, inventory and employee scheduling.

Administrative Support: Oversaw student registration, weekly speakers, and arranged field trips for the School of Ministry. I also did some substitute teaching on some of the classes.

Research assistant to Senior Pastor

Career medium 04
Career

University of the Pacific

B.S. Business Administration