February 2014 — Present
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Provided a professional level of service to all customers entering the store, which was objectively evaluated though customer service surveys. I was expected to develop professional relationships with returning customers, and liaise with business account holders and manage their account requests. I am expected to open and close the store. My sales performance was measured by KPI targets and I consistently achieved quality performance targets
My experience working at L'Occitane taught me to provide exemplary customer service and sales experience to our valued customers, and how to effectively communicate company philosophy and product knowledge to customers as part of the sales process. In the conduct of each sale I was expected to comply with non-negotiable sales standards, and go beyond these where appropriate to adapt to individual situations.
This position allowed me to experience working in a busy and pressured environment, and required me to demonstrate my ability to maintain professional yet helpful relationships with external company contacts, and demonstrated an ability to emulate company principals in daily conduct. I developed strong communication skills, an ability to work independently and upon my own initiative.
Second Year JD student. Weighted Average Mark: 76
Weighted Average Mark: 75