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Emma Ladbrooke

Emma Ladbrooke

Practice Manager

Boots Opticians

Walton-on-Thames, Surrey


Boots Opticians

Practice Manager

I started off as an Optical Advisor in November 2011 in the branch in Swindon. My main roles were to offer excellent customer service to gain sales and to ensure the customer was happy during and after their visit. I was also in control of helping customers choose their glasses, taking measurements and carrying out adjustments to ensure customer's glasses fitted comfortably and correctly. I helped in the day-to-day running of the store by helping with the banking and cashing up, I also helped clean the store and took part in the general administration tasks.

In April 2013, I was promoted in the Swindon branch to a Supervisor position. I worked along side the Manager and learnt more in regards to taking care of staff issues. For example, one of my main roles as Supervisor was to be a note taker and witness during any investigatory interviews and disciplinary hearings. I also took over the day-to-day running of the store when my Manager was out of the business, I had to deal with complaints in a fair and timely manner and I also had to run training meetings once a week.

In November 2013, I was promoted to a Practice Manager in Walton-on-Thames. I moved to the area for the job and my role here is to manage every aspect of the day-to-day running of the store, to ensure all of the staff are happy, and to have to deal with any issues or complaints that may arise.

Career medium 05
Career medium 03

Roskilly's Croust House Ltd

Restaurant Assistant

I thoroughly enjoyed my time working as a Croust House assistant at Roskilly's. My main roles were to serve customers, take orders for food and drink, make hot beverages and serve cold beverages, and to keep the area clean and tidy at all times. This was a seasonal job as it was in a tourist area in Cornwall. It was a very fast-paced role working in a timely fashion, making sure the customer received the best customer service ensuring they enjoyed their visit.


Boots Opticians

Optical Advisor

I started as an Optical Advisor in August 2009, my plan was to work and gain experience during my gap year as I was due to go to university in 2010. My main role was to assist customers throughout their whole experience in the opticians, from carrying out pre-tests to helping choose their glasses. I also carried out administrative tasks which helped with the day-to-day running of the store.

Career medium 02
Career medium 04

Claire's Accessories

Sales Assistant

My main role at Claire's Accessories was to serve customers and to approach customers on the shop floor in order to assist them with their purchase. I also gained a qualification in ear piercing during my time here and thoroughly enjoyed working as part of a team to meet targets.


University of Plymouth

Foundation in Health & Social Care

I started a degree in September 2010 in Occupational Therapy. I thoroughly enjoyed my first year of education at the University of Plymouth, however, I had decided during my second year that I did not want a career as an Occupational Therapist. In November 2011 I decided to leave university and go back to Boots Opticians which is where I spent my gap year as an Optical Advisor.

Education medium 03

New College

I gained A-Levels in Psychology, Geography and Human Biology. I also gained an AS level in French.

Greendown Community School

I studied at Greendown for my GCSE's and gained 11 A*-B grades, including English Language and Literature, Maths, Science and ICT.