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Emma Jane Robb

Emma Jane Robb

Dubai, United Arab Emirates

Freelance Personal Trainer

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Pure Gym

Personal Trainer

Planning financial budgets and forecasts for Maverick Personal Training
Writing and delivering individual training programmes and sessions
Gym class instruction and gym inductions
Nutritional advice, health checks and fitness assessments
Member interaction, sales and promotion
Maintenance of gym equipment and gym facilities

Working in a commercial health club of 6000+ members, Pure Gym was my first experience of working in the health and fitness industry. I very quickly became an integral part of the existing team of personal trainers and learned here how to transfer my customer service skills from hospitality to the industry I am passionate about. During my time at Pure Gym, the club was nominated by the members so highly that at the Health Club Awards 2012; Pure Gym Aberdeen was voted second best health club in the whole of the UK and I am exceptionally proud to have been part of that acheivement.

Career medium 05
Career
Career medium 01

Verase Ltd

F&B Manager

Responsible for the full running of shifts and supervision of teams in number of 4 to 20 across a two floored bar, restaurant and nightclub
Writing and implementation of staff rotas, including rostering holidays and absences for differeing departments; budgeting staff costs to projected income
Forecasting sales
Delivering staff training such as PLH and COSHH
Dealing with customer complaints and conflict resolution
Stock ordering, receiving, monitoring and control
Liasing with other department heads to create occasional menus; cocktails and promotional activities
Handling of restaurant reservations; regular and one off events including buffest, sit down meals and cocktail masterclasses
Daily cash handling and float reconciliation

My time at the Albyn saw me move into a stand alone business without brand standards. Working at the Albyn dramatically improved my business acumen and enabled me to have a much more productive role in hospitality. Unlike any other venue in Aberdeen, the Albyn caters for all aspects of leisure time; from the sport dominated times to bespoke dining experiences. Already able to provide excellent customer service, the Albyn is where I really began to excel in my people management; very easily and successfully running the departments for which I was responsible; in which I had 30 people I was directly responsible for.

Career

Nando's

Assistant Manager

Full running of shifts
Staff recruitment
Stock ordering, monitoring and control
Full daily cash up and float reconcilaition

Working for the branded concept of Nando's I began in Glasgow Springfield Quay; then moving to Aberdeen as part of the pre opening team. Nando's gave me a solid structure in which to begin my hospitality management career. The Aberdeen store was immediately successful; destroying opening targets and consistently exceeding budgets in the months after. My first experience of running a branded outlet, Nando's gave me the vital introduction to quick serve outlets; high volume family trading and business operations.

Career medium 02
Career

The Epic Group, Aberdeen

Assistant Manager

General key holder duties, opens and closes, cash ups and float reconciliation
Food safety training practices
Forecasting and budget control
Staff management

Cults Academy, Aberdeen