Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Emily Feder Cooper

Emily Feder Cooper

NLP Technology Product Manager, Global Analytics Product Group

Bloomberg LP

Greater New York City Area, us

NLP Technology Product Manager at Bloomberg LP

Message
MENU ☰

Bloomberg LP

NLP Technology Product Manager, Global Analytics Product Group

• Product manager of the Bloomberg Help Desk client service platform, utilizing machine learning technology and natural language processing (NLP) to deliver automated responses to client FAQs and efficiently route client inquiries to the proper content specialists
• Responsibilities include evaluating limitations of Q&A classification technology, strategizing and collaborating with R&D Scrum team, managing and prioritizing R&D product backlog to execute on deliverables that support the business’s service model; requires on-going collaborating, planning and feedback, aligning business and R&D goals, defining success criteria, and balancing business ROI with estimated difficulty of development requirements