December 2007 — December 2014
§ Manage all hotel activity on a daily basis and make adjustments as necessary based on experience
§ Assign duties and provide shift schedule for employees
§ Maintain advance working knowledge of Excel, Word and Power Point for accurate recording of
§ Interview and hire new staff.
§ Oversee, coach and train all hotel employees that interact with customers such as, but not limited to
desk clerks, maid services and building maintenance.
§ Perform regular audits on documentation required for daily operation such as maid services, departure
list, and ground keeping.
§ Knowledgeable in all polices and services provided by the hotel. Also, address customer comments and
§ Manage all inter office communication relating to invoices and outbound mail.
§ Responsible for all supply orders and services (laundry, maintenance, and office supplies)
§ Basic clerical duties (typing, data entry, filing, copying, and faxing)
§ Provide assistance as needed for all incoming calls
§ Provide assistance as needed in an independent setting
§ Maintain exceptional customer service and assistance