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Elysha Henser

Elysha Henser

Retail Assistant

Next Ltd.

Croydon, Surrey, CR0 2NL



Bar Staff

Although I am currently employed by CPFC, this is a casual position; meaning I am able to work when I am available. My duties include:
- Welcoming customers.
- Interacting with customers.
- Serving customers.
- Cashier (main role).
- Handling cash.
- Keeping counters and surfaces clean and presentable at all times.
- Staying professional and presentable at all times.
- Replenishing stock.
- Using mental maths at busy intivals.
- Staying calm and professional whilst working under extreme pressure, in a busy environment.
- Dealing with customers queries and complaints.
- Promoting new products and offers.

Career medium 05
Career medium 03

Assuranty Nationwide

Telesales Agent

I was a full-time Telesales Agent for an outbound call centre, selling Sky Insurance. I was constantly on the computer, as telesales is a computer and phone based role. My working hours were 11am - 7pm Monday - Friday and 10am - 6pm every last Saturday.

During my time with the company, my roles included;
- Polite and professional telephone manner.
- Being able to speak clear and fluent English.
- Selling my personality over the phone.
- Mailing relevant product information to potential customers (example: living alone, maybe had a hearing problem or possible language barrier that we were unable to overcome).
- Being able to adapt to customers. (Knowing how to approach the conversation from potential customers first response, understanding some customers have speech / hearing problems - so slowing down, speaking louder and clearer would be necessary)
- Being understanding.
- Not pressurising.
- Dealing with queries and complaints.
- Issuing deals and special offers to a particular group of customers. (Elderly customers would be offered a discount; under particular circumstances.etc.)
- Providing product knowledge and also using certain vocabulary; in order to appeal to potential customers.
- Having a wide mental knowledge of the product, company procedures, policy, prices, deals .etc. (showing customers that us Agents have a wider knowledge of the product, being able to provide them with the correct knowledge with no hesitation).
- Working independently and as part of a team.

My time with the company was an enjoyable experience. I learnt quickly that approaching each potential customer the same would not have the same outcome, so using my initiative, I learnt to feed off of the customers responses and adapt my selling skills according. The work place itself was highly motivated. Although all Agents sold the product independently; with the leads provided through our database, we also worked as part of a team; we had daily team targets, as well as daily personal targets. Reaching our personal targets also meant hitting team targets, which made us as a team bond. The whole floor would be given personal incentives, team incentives and friendly rivalry incentives. We would be rewarded monthly team outings, which allowed us to continue a friendly bond and work great as a whole in the work place. This personally made me sell more, as I felt happy and relaxed, which allowed my personality to shine naturally when telephoning potential customers.


Next Ltd.

Retail Assistant

I was on a temporary contract for Next Ltd. I was a retail assistant for the home department. My busiest periods were during Christmas and the January sales. My job roles included the following:
- Welcoming and thanking customers, entering and exiting the store.
- Cashier work.
- Handling card.
- Procesding credit/debit card transactions.
- Making sure I was presentable, polite and professional at all times.
- Serving customers.
- Dealing with customers queries and complaints.
- Collecting deliveries / orders from the stock room when customers arrived.
- Ordering out of stock products to the store or customers desired address.
- Providing product information, company policies .etc. when requested.
- Having mental knowledge of company policy, products, delivery information .etc.
- Providing excellent customer service.
- Stock check, stock replenishing, price changes.
- Informing customers of offers they may have missed.
- Working under pressure in a busy, fast paced environment and staying professional.
- Working as part of a team.
- Working individually.
- Meeting floor targets and expectations.
- Using my initiative.

Career medium 05

West Kent College

BTEC National Diploma, Level 2

Health and Social Care - Pass, Pass, Pass, Pass, Pass, Pass. (Equivalent to six c's)

Cator Park Sixth Form

BTEC National Diploma, Level 1

Health and Social Care - Pass

Charles Darwin School


English Literature and Language: C/C
Maths: C
Citizenship and R.E: C/C
Science: D
Media Studies: C
ITC: Merit, Merit, Pass