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Elyse Flick

Elyse Flick

Concierge Program Manager


Lancaster, Pennsylvania Area, us

Elyse is a creative professional with a passion for writing, editing, and design. She possess a deep desire to support and improve each community that she serves.






Concierge Program Manager

Leads a team of 6-8 account managers, ensuring work quality, client satisfaction and employee happiness within their roles. Responsibilities include:

• Knowledge of SEO/Wordpress CMS
• Responsible for professional development of team members; helping them identify their strengths/weaknesses and guide them to improve upon both
•Conduct employee reviews
•Handling and rectifying client issues, such as dissatisfied clients, customers asking to discontinue, failed payments, general questions
•Management ~$1M in annual revenue and oversees the handling of 130-150 client accounts in total
•Screen and interviews candidates
•Creation of new organizational materials that became the standard department-wide
•Monitoring and improving monthly, quarterly, and annual team metrics including revenue retention and customer renewal rates
•Oversees team of 3-5 in-house content writers

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