Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

elois mcelrath

elois mcelrath

Account Services agent

City of Cleveland

at

Message
MENU ☰

City of Cleveland

Account Services agent

Handled inbound calls regarding complaints, program eligibility and account set up for more than 300 customers on weekly basis.

Analyzed and created spreadsheets on customer service metrics which included completion rates on open accounts, compliance review and percentage on first call resolution.

Maintained required workload to meet or exceed established quantity and quality goals in accordance with departmental standards.