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Ella Capone

Ella Capone

Associate Manager

TUMI

Canada, ca

High energy, confident professional with an infectious enthusiasm for fashion. With over 10 years of exceptional customer service and demonstrated success. Driven sales in a multi million dollar store while providing leadership and securing customer loyalty. Creative, resourceful, flexible and always able to adapt.

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TUMI

Associate Manager

Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Tumi history and heritage in accordance with the Tumi selling ceremony;
Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;
Contribute to upholding the visual display of all products in accordance with Tumi visual standards;
Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;
Adhere to Tumi Image standards and guidelines;
Follow all company policies and procedures.