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Elizabeth Palmer

Elizabeth Palmer

Hamilton, Ontario

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Caasco

Emergency Road Side Coordination

Assisted members in emergency road side situations
• Required to be aware of and/or know how to search all areas in Ontario within a vitally short amount of time
• Responsible to manage, assign, create & renew memberships
• Responsible to make supervisor type decisions when a supervisor is not always available to assist
• Work in a very high paced, high pressured, high call volume environment
• Took members complaints & compliments and addressed them accordingly
• Expected to reach daily and monthly speed, accuracy & excellent customer service quotas
• Always practicing to maintain to remain calm at all times
• Handled & processed vital confidential credit card information

Career medium 05
Career
Career medium 04

Saint Elizabeth Health Care

Service Coordinator

• Responsible for creating, managing, processing and monitoring employee nursing/client profiles and schedules
• Advanced knowledge of Microsoft Outlook and Excel datababes
• Facilitate multiple and varying tasks simultaneously
• Accept and/or decline and process new nursing offers with the timed deadline
• Manage telephone systems, fax, photocopy, scan and mail out vital nursing documentation
​Responsible for clts based in the Central Toronto Region

Career

City Hall

Telephone Clerk/Secretary

Greeted visitors and answered telephone system, provide information; Directed calls & took messages
• Reviewed files, records and other documents to obtain information to respond to requests
• Operated office machines such as photocopiers, scanners, fax machines and voice mailing systems
• Maintained filing system; Organized, sent and received invoices and contracts

Career medium 02
Career
Career medium 06

The Rude Native Bistro & Lounge

Executive Assistant manager

• Supervised up to 25 FOH staff, overseeing all day to day procedures; Responsibilities included, overseeing large reservations, catering, menu development, labor management and payroll
• Served to all FOH positions; Bartender, Waitress; Hostess
• Served as the restaurants representative to the public
• Developed marketing campaigns to increase the visibility of the restaurant; Attract, retain, and promote new business through proactive community service efforts
• Ensured a safe workplace and pleasant customer service experience.
• Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction

Career

Everest College

Executive Office Management, Diploma