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Elizabeth (Lyz) Ostler

Elizabeth (Lyz) Ostler

Senior Advisor - iOS/CPU

Apple

Kearns, UT

Senior Advisor at Apple

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Apple

Senior Advisor - iOS/CPU

Includes duties from previous position including the following: manage and resolve escalated issues from 1st level advisors by emailing appropriate engineering department(s) and finally coordinating with customer using follow-up calls to apply those recommendations. Maintaining highest level of customer satisfaction and care required. (Promoted, December 2012) * Added CPU Senior Advisor duties October 2013

iOS AHA Advisor - Provide telephone customer support for software/hardware issues related to iOS devices. Some duties include listening and conducting on-line research, analyzing and diagnosing issues, and providing complete resolution to customer issues. Data entry of customer interactions necessary for record keeping required. (July 2012-December 2012)

Career medium 06
Career
Career medium 01

Western Governors University

Student

This program incorporates 13 industry recognized IT certifications as part of my degree program:

Microsoft Certified Solutions Associate (MCSA)
CIW Web Foundations Associate
CIW Web Design Specialist
CIW JavaScript Specialist
CompTIA A+
CompTIA Project+
CompTIA Security+
Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration
Cisco Certified Entry Network Technician (CCENT)
Cisco Certified Network Associate (CCNA®)
Microsoft Technology Associate (MTA) Windows OS Fundamentals
Microsoft Technology Associate (MTA) Networking Fundamentals
Microsoft Technology Associate (MTA) Security Fundamentals

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Career medium 04
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Career medium 05
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Western Governors University

Bachelor of Science, Information Technology, Network Administation