Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Elizabeth (Lyz) Ostler

Elizabeth (Lyz) Ostler

Senior Advisor - iOS/CPU


Kearns, UT

Senior Advisor at Apple



Senior Advisor - iOS/CPU

Includes duties from previous position including the following: manage and resolve escalated issues from 1st level advisors by emailing appropriate engineering department(s) and finally coordinating with customer using follow-up calls to apply those recommendations. Maintaining highest level of customer satisfaction and care required. (Promoted, December 2012) * Added CPU Senior Advisor duties October 2013

iOS AHA Advisor - Provide telephone customer support for software/hardware issues related to iOS devices. Some duties include listening and conducting on-line research, analyzing and diagnosing issues, and providing complete resolution to customer issues. Data entry of customer interactions necessary for record keeping required. (July 2012-December 2012)

Career medium 06
Career medium 01

Western Governors University


This program incorporates 13 industry recognized IT certifications as part of my degree program:

Microsoft Certified Solutions Associate (MCSA)
CIW Web Foundations Associate
CIW Web Design Specialist
CIW JavaScript Specialist
CompTIA A+
CompTIA Project+
CompTIA Security+
Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration
Cisco Certified Entry Network Technician (CCENT)
Cisco Certified Network Associate (CCNA®)
Microsoft Technology Associate (MTA) Windows OS Fundamentals
Microsoft Technology Associate (MTA) Networking Fundamentals
Microsoft Technology Associate (MTA) Security Fundamentals



Broadband Screening Consultant

Broadband HSI Screening Consultant – technical support for ADSL/ADSL2+ and VDSL2 internet connections using systems related to DSLAMs, ATM/MOE troubleshooting for high-speed internet and home/office networking, modem/router setup/installation, WI-FI connections, speed/general connection issues, email and basic web services, static/DHCP TCP/IP, PC and MAC systems/software, MS Office PC/MAC support, anti-virus/malware support, cell phone/tablet/game console integration using over-the-phone and remote access.

CTS Research & Reporting – research and resolution of customer transaction surveys for use in training and development, report design and implementation.

Career medium 04

Teleperformance, USA

Sales/Customer Service Representative

Nextel Communications


Network Command Center - Analyst Level IV

Network Command Center – Analyst Level IV (1999-2003) – outage and call center crisis management, agent schedule adherence, real-time project service level management including real-time agent adherence monitoring, call routing, agent schedule maintenance, report development, Tier 2 Help Desk support and coordination for projects, troubleshooting software, systems and phone issues, supported 10-14 centers worldwide.

PrimeCo Communications – Analyst Level II, Team Lead – Assist Desk, Customer Service Representative (1997-1999)

Career medium 05



Cashier/Customer Service and Support

Colonial Freight Systems, Incorporated

Fuel Tax Clerk/Data Entry

Fuel receipt tracking for tax refund, entry of OTR driver logs for safety verification by DOT.



Supervisor – team management, store inventory, cash reconciliation, customer service, disciplinary actions, training of new employees, and scheduling.

Robert Half Finance & Accounting

Administrative Assistant/Data Entry Clerk

Broadcast International – Data Entry Clerk
Robert Half & Accountemps (Main Office) – Administrative Assistant

Western Governors University

Bachelor of Science, Information Technology, Network Administation