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Elizabeth Frankland

Elizabeth Frankland

Customer Experience Analyst

Fidelity Investments

Jacksonville, Florida Area

Customer Experience Analyst at Fidelity Investments

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Fidelity Investments

Customer Experience Analyst

- Create materials, administer process and facilitate new hire customer experience training (including presentations and call reviews)
- Conduct customer experience analysis and reporting for site
- Maintain Medallia
- Provide administrative support for local and national recognition programs
- Facilitate call reviews and double-jacking sessions (providing specific, relevant, and actionable feedback)
- Support national and site project work
- Develop strong relationships with business partners