Student Loans (Internship)
May 2013 — Present
Receive and enter borrower account data from client schools. Verify accuracy of data with loan
services and Department of Education resources. Place outbound calls, send letters, and emails
to contact delinquent borrowers and advise them of their repayment responsibility and options.
Receive phone calls from students, answering their questions regarding their loans and repayment
options . Counsel borrowers regarding the requirements for deferment, forbearance, rehabilitation
and consolidation options. Obtain completed deferment and forbearance forms from borrowers
and submit to appropriate services.