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Elizabeth (Betsy) Rosalen

Elizabeth (Betsy) Rosalen

IT Service Associate

ABCO Facility Maintenance

New York, NY

I am a mid-career professional with exceptional technology, communication, visual design, problem solving, and customer service skills. As a result, I have a diverse set of professional experiences that include graphic design and teaching as well as UX/UI design and systems analysis. The greatest value that I offer to any em...





ABCO Facility Maintenance

IT Service Associate

Design and manage mobile data collection systems using the DoForms web application and Adobe PDF forms
Provide internal IT support for office staff as well as phone support for technicians that includes: researching and troubleshooting hardware and software problems and questions to find solutions; follow-up on outstanding requests; and timely resolution
Manage procurement and distribution of both Android and Apple iOS mobile equipment including: ordering and setting up new phones; refurbishing used mobile equipment; and keeping accurate inventory records
Analyze data and create visually attractive, accurate, and informative reports for submission to our customers and to support our operational staff
Wrote and designed a 400+ page manual that documents the work systems and processes in all departments

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Freelance Graphic and User Interface/User Experience Designer

Designed logo, app icons, promotional materials, business cards, letterhead, and website to create a unique and consistent branding identity
Developed UX and UI design for SIFerry 2.0 iPhone app
Consulted on user interface and user experience design and functionality for other iPhone apps
Conducted quality assurance testing to find and report errors, bugs and performance issues