Sales Operations Senior Analyst
August 2014 — Present
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Sales Operations Senior Analyst at Dell
• Implemented system to identify potential Union Plus customers in all 24 sales regions
• Developed purchase strategy to engage First Time Home Buyers in Generation Y
• Investigated the importance of customer disloyalty and created recognition program to decrease disloyalty by 2%
• Organized employee information for more than 700 employees and convert hard copy data into a digital format.
• Planned department meetings, seminars and parties.
• Developed internet portal for business managers to access process and policy information.
• Supervised ten general counselors
• Acted as a liaison between senior staff and general staff
• Organized on-campus events and off-campus excursions for more than 120 international students
• Translated vendors’ product information from Spanish to English to communicate with a larger market
• Interpreted for English-speaking customers/clients
• Researched and created marketing strategies for vendors’ products
• Developed a blog to document living and learning experience in Quito, Ecuador
• Collaborated with a middle school class and teacher to create a curriculum immersing students in Andean cultures
• Developed enrichment programs for 20 seven to ten-year-old girls and supervised overall safety of children
• Provided parents assistance with requests/issues faced concerning their children
• Researched minority-owned businesses in the entertainment industry and identified their organizational needs
• Created a marketing strategy to engage potential clients in the entertainment industry with Google products