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Elise Kaplan

Elise Kaplan

Verizon Wireless

Scotch Plains, Other

I have a BA from Fairleigh Dickinson University in Communication Studies, and a minor in Creative Writing. With over two years experience in communication, public relations, and media relations, I have acquired qualities and skills which demonstrate I am a reliable, detail-oriented, and hardworking individual. I am passionate...

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Verizon Wireless

Apps & Support Analyst

• Solely accountable for all the vocabs that go into production for the Interactive Voice Response (IVR) which provides the automated voice recordings for call flows (e.g. Customer Care, Legal and Payments).
• Process manage vocabs requests at a weekly basis, then sends them over to the studio vendors to record, and then put vocabs into production
• Provide service to over 100 call flows
• Manage the design into reformatting the Vocab Tool software application to improve the current process and make it more efficient.
• Act as the main communicator between studio vendors and the IVR team.
• Utilizes attention to detail to verify vocabs requests are recording accurately and sound appropriate.
• Audit and approve all invoices from studio vendors
• Update all recorded vocabs, and call flows on Sharepoint to match what is currently played in production.
• Use Microsoft Visio to document new vocab processes, and to design call flows
• Provide in-house edits and recordings using Sony Forge, for urgent requests (a vocab that need to go into production immediately due to a market campaign or a promotion), temporary recordings (a stand-in recording to test until professional recording is available), or edit (due to a verbiage modification after it has already been recorded).
• Gain the ability to learn quickly with minimal experience and minimal training

Career medium 05
Career
Career medium 06

Ghostskate New York

Freelancer

• Managed public relations, marketing, and business relations for a start-up longboarding ad agency.
• Created pitches, web content, press releases, and letters to improve brand awareness and clientele.
• Provided input to increase marketing value to long boarding, advertising agencies, and the media.

Career

Reimbursement Intelligence

Administrative Assistant

• Solely in charge of written content, design and format for company's website
• Wrote press releases and distributed them through media outlets.
• Utilized creative and written skills to projects such as; presentations, brochures, and proposals.
• Responsible for writing and editing reports, managing business contacts, as well as responding to other needs among the senior management.
• Provided extensive research for various projects to develop packets to present to clients.
• Prioritized and managed multiple projects simultaneously and delivered on a timely manner.
• Utilized Excel for various projects; mass mailings, organizing data information, and create charts.
• Used Salesforce to record and track the volume of viewers on the company's website and as a source for social

Career medium 05
Career
Career medium 02

Ogilvy CommonHealth Worldwide

Corporate Communications and Public Relations Department Intern

• Responsible for writing press releases for new hires, promotions, and awards shows.
• Distributed press releases to the media such as New York Times, The Daily Record, Wall Street, and Star Ledger.
• Pitched letters and brief documents for press releases, contact lists, and vendors for various projects dealing with public relations and upcoming events.
• Created contact lists for market research and made connections with other media outlets.
• Proficient in Marketwire, a delivery service for public relations agencies used regularly to distribute press releases and announcements to master audience engagement.
• Used basic HTML to formulate organization's internet website by using CMS, a software system that provides website authoring and administration tools to allow users knowledgeable on web programming to create and manage website content without much difficulty.
• Uploaded and organized the intranet and internet websites so it was updated constantly with current information.
• Posted announcements and pictures of special events throughout social networks to accelerate interests.
• Updated contact lists for all sixty-five global offices and contact them for further information.
• Coordinated mass mailings, shipments, and messengers throughout all 65 global offices.

Career

Barnes & Noble College

Marketing Department Intern

• Through extensive research established internet marketing strategies to gain more activity on college student websites.
• Main communicator of marketing incentives and goals between the marketing department and Barnes & Nobles College stores.
• Created and modified designs through MS Paint and Adobe Photoshop of fixtures and posters then send mass emails of fixed images to 500 Barnes & Noble College stores.
• Used PowerPoint to create presentations to research findings and communicate creative solutions.
• Provided all the marketing and sales efforts to ensure event tours for sponsored events, such as the Lauren Conrad College Tour, are successful and increase volume of college students in stores.
• Audited college schools websites and organized results into Excel spreadsheets to make sure sponsors are promoted properly and to keep records organized as well.

Career medium 06
Career
Career medium 03

Children’s Specialized Hospital

Fundraising Foundation Intern

• Involved in all aspects of fundraising events for Walk N' Roll, Giants Draft Day and Golf Classic; including event promotion, public relations, and organizational efforts.
• Contacted potential event sponsors and sought out donors by writing letters and emails.
• Wrote press releases, grant letters, and advertising copy to promote more media coverage and establish new and existing relationships with sponsors.

Career

Fairleigh Dickinson University

Bachelor of Arts: Communication Studies, Communication Studies