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Eleanor Dearing

Eleanor Dearing

Services Engagement Manager

Make Positive

Services Engagement Manager at Make Positive

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CloudSense Ltd

Senior Consultant

A leader in cloud integration, products and consultancy, CloudSense offers strategic advice, support and implementation of effective cloud solutions.

The CloudSense Order Management solution empowers product and marketing innovation right across the business.

Salesforce.com Certified Administrator, Salesforce.com Certified Sales Cloud Consultant and Salesforce.com Certified Service Cloud Consultant.
BCS ISEB Requirements Engineering certification attained.

Career medium 02
Career
Career medium 01

hSo

Project Manager

• Defining, controlling, managing and subsequently delivering all aspects of customer projects in accordance with agreed specification, budget, and governance and timescale requirements
• Manage internal and external communications in a timely and professional fashion
• Deliver business improvement for service delivery, including support of new product implementation. Manage all issues, risks and change control activities relating to the delivery, ensuring all relevant stakeholders are engaged
• Build and maintain strong relationships across the business, with suppliers and customers
• Promote exceptional customer service by liaising closely with all internal departments including sales, support, finance, legal and senior management
• Involved in the development of customised Microsoft CRM

Career

hSo

Client Business Manager

• Responsible for training and mentoring new members of staff, part of selection team, liaising with HR partners to select candidates
• Responsibilty for Caladan Communications, an hSo company
• Account and Service Management, min. £100k billable monthly
• Responsible for re-establishing client relationships
• Responsible for tender and proposal processes
• Preparation of contractual documents including resigns, new business and order changes, proposals and solution quotations
• Attend trade shows and networking events, host hSo corporate events

Career medium 05
Career

hSo

Business Development Exec

Harrods

Account Manager

• Part of the team responsible for the acquisition of new School accounts, assist design of new uniforms.
• Excellent customer service skills whilst dealing with over 40 schools and customers including VIP clients.
• Involved in twice yearly stock takes and reconciling any discrepancies.
• Helped increase turnover by 25% to over £2m by working with buyers to meet client needs
• Involved in the development the School Uniforms Online area of www.harrods.com, increasing market reach and customer base.
• Negotiated mutually beneficial contract Terms with schools to increase contract length and departmental stability.
• Part of the team who managed CRM change to SAP and trained other staff members

Career medium 03
Career

Malvern House International College

Business English Teacher

• Upper Intermediate General English
• Advanced General English
• Advanced Business English
• TOEFL (Cover)

Accent English

Summer School EFL Teacher

Teaching Italian teenagers of various ages of differing capability at a pre-intermediate level at Anglia Polytechnic University, Cambridge

Career medium 03

EF Krakow

EFL Teacher

• FCE, CAE, CPE, IELTS
• Business English – Upper Intermediate and Advanced
• BEC Higher & BEC Vantage
• General English – Elementary to Advanced
• One to One Business English to two company directors of a large Polish ISP

Career

Rossholme

10 x GCSEs

Bridgwater College

4 x A Levels

University of Greenwich

BA Humanities