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Elaine Hayden

Elaine Hayden

General Manager

ADVANTUM (Port Computer Services)

8 Ocean Boulevard

General Manager at ADVANTUM (Port Computer Services)

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ADVANTUM (Port Computer Services)

General Manager

Claro

Value Added Services & Commercial Strategy Manager

Digicel Jamaica

Business Support Manager

•Manage the Software Development Lifecycle – finds solutions that meet the business needs, implement and provide ongoing maintenance for all islands within the Jamaican hub, as well as support to the other hubs.
•Manage the applications/systems that support the business including the Billing, Point of Sales, HR, Inventory Management and Financial systems – ensuring 24/7 support with 99.99% availability
•Manage Logistics – SIMs, handsets and vouchers and MSISDNs for all the business units.
•Manage Developers who provide solutions to support the Jamaican hub.

Career medium 04
Career
Career medium 06

Digicel

Billing Manager

•Managing invoicing arrangements for Interconnect (wholesale), roaming and retail for the business. This included rating, charging and managing account details for other carriers, roaming partners and postpaid customers.
•Implemented the Postpaid billing system (Redknee) and managed the migration from the previous system
•Responsible for rating, charging and billing of interconnect, roaming and postpaid revenues streams for all islands in the Jamaican hub
•Reduced invoice generation from 2 weeks to within 48 hours after coming due.
•Ensured 24/7 support for the business with 99.99% availability of systems.

Career

Digicel

Quality Assurance Analyst

•Managed the change control for systems supporting the business including DMCHS, TTCIS, Roambroker
•Ensured system integrity to under 1% defect rate

Career medium 06

Digicel

Business Analyst

Assessing the needs of the Call Centre from a technical standpoint, putting in the systems and procedures to streamline the operations.

In addition revamped the Repairs Unit for handsets and put the suppirt structures in place with dealers, repair centres and inhouse to handle faulty devices with quick turnaround.

Career

NEM Insurance Company

Business Systems Analyst

Managed User Help Desk
Prepared training material and trained all users across the business on the core business application
Prepared process flows and procedural guides and monitored adherence across the business processes
Responsible for the IT Change Management process within the organization

Career medium 02
Career

NEM Insurance Company

Organisation & Methods Superintendent/

University of Liverpool

MSc in IT, Information Security

University of Liverpool

Postgraduate Certificate, Information Technology

University of the West Indies

B.A. (Hons), History and Social Sciences