Genius and Emerging Lead Genius
January 2011 — Present
Provided complete hardware, software, and educational solutions for 100+ users a week.
Developed and coordinated queue management strategies that improved upon the timeliness and quality of interactions. Invested in camaraderie, mentoring, and bridging the gap between different facets of my store’s team and different levels of technical knowledge.
Facilitated trainings and tailored strategies to two unique teams and the struggles that they face, including system outages that would otherwise disrupt business and the ability to support our customers.
Maintained devices and workspaces.
Mentored members of the Genius team and facilitated Mobile Device Technician / Customer Service trainings.