Contracts Specialist (EMEA)
September 2014 — Present
Special expertise in contractual matters such as firm linking, mergers, acquisitions, name changes. Ensure client information is updated on Bloomberg terminal by responding to client requests about new information and participating in conference calls to resolve details. Work with Managers from all regions (US, EMEA, APAC) on projects to better corporate procedures. Actively work with all Departments to ensure that update processes for accounts do not result in any service disruptions for clients. Optimize customer service by meeting with clients to explain relevant processes and gather all necessary data to facilitate client requests. First Contracts Specialist in the London office emphasizing construction of contact list of co-workers from all internal EMEA departments, gaining cooperation across organization. Enhance customer service skills by collaborating with sales and other departments, a new initiative by the company. Slog with teammates from other regions to improve modes of communication.
• Assist the Contracts Coordinators through resolution of their queries.
• Designated sole contact for Contract related queries for one of firm's largest clients: RBS.
• Enhance project procedures by working with Managers from all regions (US, EMEA, APAC).