food and tech
New Orleans, Other
October 2013 — Present
Kickboard is a school analytics platform that goes beyond the gradebook by enabling teachers to collect, analyze and share comprehensive profiles of student performance. We work with high-achieving results-driven K-12 schools to bring consistency, alignment, and visibility to their classrooms through web-based productivity and collaboration software.
As a Project Manager for the Product Training team, I am focused on supporting our Trainers, developing new training workshops, proactively reaching out to our customers to see how we can better support them, organizing pilot/beta tests, and more.
I am focused on:
-Internal Project Reporting
-Project Accounting and Finance
Venture For America
June 2012 — Present
Venture for America recruits the best and brightest college grads to work for two years at emerging start-ups and early-stage companies in lower-cost cities. VFA provides a path for entrepreneurship to college grads who want to learn how to build companies and create jobs.
*To revitalize American cities and communities through entrepreneurship.
*To enable our best and brightest to create new opportunities for themselves and others.
*To restore the culture of achievement to include value-creation, risk and reward, and the common good.
Senior Customer Success Manager
July 2012 — October 2013
As a member of the Customer Success team, our goal was to provide an amazing experience to customers during all of their interactions with Kickboard.
Day to day I worked directly with school administrators and teachers to troubleshoot their technical questions, listened to their feature suggestions, and helped come up with creative configurations to match their individual needs. I monitored and gauged customer satisfaction, analyzed and tracked usage of current Kickboard users, assisted in developing and revising customer service tools such as videos, FAQs and emails, and provided input to help continuously improve technical and customer support processes and service levels.
UNSW Student Cookbook
February 2011 — July 2011
*Liaised between photographers, designers, and marketers to produce cookbook
*Edited recipes, articles and photographs
*Collaborated with cookbook team to brainstorm design concepts
Assistant to the Associate Editor
September 2007 — June 2008
Co-wrote travel directory for cookiemag.com and assisted in Editorial Department
Researched for articles, planned photo shoots, called in samples
Edited stories and slideshows for the web
Bachelor of Science, Industrial and Labor Relations