Customer Service Supervisor
July 2006 — October 2013
Supervised and motivated a team of up to 21 representatives, as a coach.
Provided technical support and customer service excellence on Dish services and products.
Implemented a system and call scripts to aid the efficient management of call volume.
Ensure service levels are satisfied by leading floor management and workflow distribution.
Recruiting, developing/training, coaching, motivating, retaining and evaluating qualified staff.
Provided friendly advice to a diverse clientele, promoting Dish’s customer-oriented image.
Helped customer identify services and products that best suited their needs.