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Edgar Velasquez

Edgar Velasquez

San Benito, TX

Customer Service Supervisor at Dish Network

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Dish Network

Customer Service Supervisor

Supervised and motivated a team of up to 21 representatives, as a coach.
Provided technical support and customer service excellence on Dish services and products.
Implemented a system and call scripts to aid the efficient management of call volume.
Ensure service levels are satisfied by leading floor management and workflow distribution.
Recruiting, developing/training, coaching, motivating, retaining and evaluating qualified staff.
Provided friendly advice to a diverse clientele, promoting Dish’s customer-oriented image.
Helped customer identify services and products that best suited their needs.

Career medium 02
Career
Career medium 02

UPS

Inbound Shipping Agent

Responsible for processing and servicing inbound calls from customers.
Provided resolution of customer questions, complaints, and requests.
Provides pricing and delivery information, and processed orders.
Interacted with customers regarding product and service requirements such as pricing, shipping, order changes, credit and return authorizations.
Entered customer orders into the system and make any needed changes the customer requests.

Career

U.S. Army

Mechanic

Maintained high standards of excellence.
Identified problems, diagnosed causes and determined corrective actions.
Expedited communication between upper level management and general personnel.
Planned work procedure, using charts, technical manuals and experience.
Rewired ignition system, lights and instrument panel.
Assisted subordinates and supervisors in identifying and resolving problems.
Demonstrated effective mechanical skills.

Career medium 03
Career

University of Phoenix Tampa

N/A, Information Technology

East Bay Senior High School

High School Diploma, General Studies