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Eda Gulgun

Eda Gulgun

LTS Support Specialist (Enterprise Support)

LinkedIn

Ireland

Good communication brings understanding, understanding brings empathy, empathy brings trust and trust brings loyalty. As Einstein said ‘if you cannot explain simply, you don’t understand it well’.

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LinkedIn

LTS Support Specialist (Enterprise Support)

• Playing a key role in assisting LinkedIn Recruiter Corporate Customers

• Analyze and understand LinkedIn Recruiter clients and their business, answering all product inquiries and questions.

• Document all communication with users and accounts accurately and in a timely manner via our support tools (SFDC and OSC)

• Ensure that all issues are escalated as needed to appropriate internal departments and management.

• Follow all product updates and educate our corporate clients accordingly.

• Proactively recommend and educate customer about features, benefit of products and product updates.

• Additional support for provisioning – assist co-workers, account managers internally

• Owner of EMEA E-Learning for LinkedIn Recruiter Certification and LinkedIn Learning Center.