Network Operations Specialist Jr
February 2015 — Present
Network administrator in Marine Forces Reserve network operations center (NOC). Responsible for tasks such as configuring, repairing and installing Cisco routing & switching equipment, and Juniper firewall equipment. Report on NGEN network operational status. Monitor remote sites and devices through Solarwinds for remote site network outages. Assist in maintaining current operating network devices inventory. Acted as liaison between remote Marine Forces units and other divisions of the Marine Forces Reserves. Create Standard Operating Procedure documentation for network administration. Perform local and remote troubleshooting of NGEN network sites, devices, LAN, and WAN, and then escalating problems to vendors as needed. Provide data center support. Provide technical support to MARFORRES HQ staff. Manage service requests and incidents through Remedy trouble ticketing system from triage through to full resolution.