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Dustin Dauncey

Dustin Dauncey

Sales Representative

Simply Computing

IT professional currently looking for new opportunities.

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Boston Pizza

Host

Hosted the dining experiences of many customers each day. Assisted co-workers when time permitted. Learned valuable time-management skills at this job. This job required strong organizational and customer service skills.

* Greeted and seated guests, requiring a good personality and customer service
* Handled influxes of customers throughout the day, learned valuable time-management skills

Career medium 01
Career
Career medium 04

Safeway Canada

Deli Production Clerk

Placed in a fast-paced environment dealing with customers and co-workers. Customer service was first priority at Safeway, and that included both the customer in-store and over the phone. This job required great speed, accuracy, and strong customer service skills.

* Dealt with customers in a fast-paced environment
* Trained under Safeway's award-winning training program, allowing for exemplary customer service

Career

Island Ink-Jet

Technician

Refilled printer ink cartridges and sold recycled inkjet and toner cartridges. Worked on my own, exhibiting a great responsibility. Responsible for closing out the store each evening and opening it up the next day. This job required a knowledge of printers and printer cartridges, and required strong communication skills.

* Opened and closed the storefront alone. This included basic record-keeping and depositing money in the bank at the end of each day
* Was taught basic techniques to running a small business, and significantly advanced both my technical and customer service skills

Career medium 03
Career
Career medium 03

Canuel Caterers

Server & Cook

Served food during the lunch rush to students and staff. Volunteered my time in the early mornings to improve my money-handling and cash-register skills. Helped cook food when time permitted. This job required good organizational skills, accuracy, and speed.

* Served meals to hundreds of students and staff each day
* Learned efficient ways of handling and balancing high-volumes of customers

Career

Simply Computing

Sales Representative

Sold Apple products and related peripherals. Helped answer any questions customers may have, and made their experience as enjoyable as possible. This job required basic troubleshooting skills, a knowledge of Apple products and line-ups, as well as other current technologies affecting the end-user.

* Had a strong understanding of Apple's software and product line-up and other current technologies
* Acted as a service representative (technician) when needed, requiring basic troubleshooting skills

Career medium 02
Career
Career medium 01

Loki Systems

IT Systems Administrator

Contributed to the successful deployment and support of our workforce management and payroll solutions at customer sites across the globe. Maintained our Microsoft Windows Servers, administered our Exchange, SharePoint and SQL Servers, and managed our virtualized environments. Also worked with Loki Systems implementation and customer support teams to assist clients in planning, addressing, and resolving technical product implementation issues.

* Responsible for design, security, setup, integration, and performance of Loki’s internal networks, operating systems, application software, workstations and virtual machines
* Performed systems administration activities including performance tuning, data management, advanced troubleshooting and security
* Quickly learnt the technical applications architecture and worked directly with customers to support installation and technical configuration of Loki Systems’ software
* Supported the customer help desk by investigating and resolving technical software issues
* Assisted implementation project managers to define technical project scope, tasks and milestones
* Anticipated technical project issues and resolved or escalated as required
* Understood and explained complex technical issues and presented information in a concise manner
* Collaborated with other team members to effectively address internal and external customer needs
* Adhered to company established methodologies and quality standards
* Continuously improved internal and external technical implementation and configuration documentation and practices

Career

PlanetClean

IT Systems Administrator

Supported over 120 employees and improved the quality of technical service within the business. Was hired to perform and improve upon all areas of IT. Reviewed event logs, solved errors, introduced new technologies to the company and its employees, managed daily backups, developed, implemented, and documented policies and procedures, and installed / maintained the following, not limited to: Active Directory, server roles and responsibilities, network infrastructure including wireless and VPN, hardware, software, documentation, system performance, the company websites, and more. Built a strong relationship with vendors for licensing, Internet, hardware, and other services. This prepared a “Jack-of-all-trades” Sysadmin.

* Assisted in two major CRM/ERP conversion from involving a D3 database system & a web-based app called NetSuite. Obtained experience with hosted Linux server solutions over VPN. Became an administrator of the CRM/ERP system. Gained considerable knowledge about managing, planning, and implementing thorough system conversions for a small- to medium-sized company
* Managed day-to-day activities in the company; includes nearly everything except the budgeting & project management of the department. Took great care and pride in employees, our customers, and the hardware & software systems of the business

Career medium 06
Career
Career medium 02

Eigen Development

Systems Support Analyst

Was a team-player on the tech support team. Assisted clients with their transactions, troubleshot diverse technical scenarios, and configured Eigen software on POS terminals for use in a production environment.

* Worked with third party relations as needed to resolve issues in a timely matter
* Handled stress well when encountering systemwide downs, which required strong troubleshooting skills

Career

British Columbia Institute of Technology / BCIT

Associates Certificate, Network Administration & Design

British Columbia Institute of Technology / BCIT

Certificate of Technical Studies, Computer Systems & Network Fundamentals

Fraser Heights Secondary School