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Duane Redfox

Duane Redfox

Temperance

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UCB, Inc.

IS Operations Support Analyst

Responsible for processing incoming and outgoing data files.
Transferring files via FTP, SSL/FTP using Ipswitch WS-FTP.
Responsible for over forty different clients.

Career medium 01
Career
Career medium 05

Hampton Inn & Suites

Night Aduit

Operated daily, weekly, and monthly sales reports.
Assisted hotel guests with any requests.
Reviewed and updated all reservations and made new reservations when needed.

Career

Global Growth Group

Area supervisor

Maintained constant communication between employees and clients.
Gathered reports from employees and processed the reports for the clients.
Trained new employees on the needs and wants of the clients.

Career medium 02
Career
Career medium 01

Convergys

Floor Manager

Successfully handled second tiered calls from both employees and upper lever problems from customers.
Daily communications (written and verbal) with base-level Technical Support Agents.
Acted as M.O.D. to ensure agents acceptably handled all incoming calls.

Career

Davis College

Associate, Graphic Design

Core courses:
Marketing (Research & creation of marketing plans, Marketing analysis)
Business Communications (Written and verbal communication skills in various ways)
Economics (Micro and macro economic principles)

Optional courses taken:
Marketing Elective
Computer Elective

Education medium 02
Education