United Health Care
Customer Service Representative
July 2008 — November 2013
Conferred with customers by telephone or in person in order to provide information about products and services. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments. Resolved customers’ service or billing complaints and checked to ensure that appropriate changes were made to resolve customers’ problems. Handled over 100 calls daily and managed customer expectations by clarifying their needs, providing alternative options and maintaining their accounts.