August 2014 — Present
Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M Values, standards, policies and procedures and am responsible for all people development functions. I organize and distribute the work of my staff, set priorities and keeps an overview of the tasks to be accomplished. I manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager. I assist in maintaining an overview of all employee relations responsibilities in the store to ensure a positive work environment. I ensure garment presentation, garment level and visual standards are presented according to expectation. I follow and execute safety and security routines to prevent loss and guarantee employee and customer safety. I maintain high quality direct and indirect customer service by providing the best shopping experience for each customer and role modeling on the selling floor, in the fitting rooms and at cash point. I assist in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales to last year, sales to budget and future sales trends to maximize profitability.