PointAcross Info Network, LLC
Good day, my name is Donna J. Wolfe. I am excited to be involved with the NAPW in hopes to bring my area of expertise to other women owned business and assist with the needs their agencies may have with developing customer service customer service skills, becoming aware of possible mental health emergencies and lastly, planing and policies regarding the prevention of workplace violence.
My team and I have had many years of experience working with law enforcement agencies and Resource Centers for Mental Health. PointAcross has been contracted, in the past, to develop, devise and implement a new mental health component to complement existing substance abuse and primary care services, in San Francisco, CA.
Interactive Workplace Violence Trainings are approximately 3 hours and are available to front-line staff members. The level of this training is learn how to become more responsible when communicating with others. The level 2 portion is to instruct Managers and Supervisors become more educated on a variety of risk factors that may need a type of intervention, or plan and to help with learning how to conduct interviews in a disarming, yet direct manner.
Finally, our level 3 is designed for the security department of an agency. It is taught by our experts and provides individualized procedures and responses for a variety of possible events.