Formal Wear Unlimited
January 2001 — April 2014
Team management of 4 sales associates (up to 12 depending on events). Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Trained staff to deliver outstanding customer service. Provided base level IT supports to company personnel. Conducted multiple sales at a time throughout each day along with negotiations, also large parties of people at one time for retail/rental of tuxedos, sales of services, dresses & many other items. Also worked at fast pace during peak times of year with over 50 sales & consultations with less than 5-10 per sale per day. Completely started up company onto a computer system, by entering full inventory into new system while training employees & utilizing system to maintain sales & provide owner with up to date sales history while not having any downtime. Maintained composure and patience in face of difficult customer situations. Served as the single point of contact for project scheduling and changes. Provided onside training. Successfully led key projects which resulted in very well performed & successful events with satisfied consumers. Managed all sort of the event operations. Determine yearly price increases and profit margins for products by evaluating competitive pricing structures and market acceptance for price increases. Conduct on-site meetings to discuss project progress with crews and troubleshoot and resolve any issues/problems impeding smooth workflow or project deadlines.