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Donna Barbot

Donna Barbot

Mobile, AL

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Formal Wear Unlimited

Manager/coordinator

Team management of 4 sales associates (up to 12 depending on events). Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Trained staff to deliver outstanding customer service. Provided base level IT supports to company personnel. Conducted multiple sales at a time throughout each day along with negotiations, also large parties of people at one time for retail/rental of tuxedos, sales of services, dresses & many other items. Also worked at fast pace during peak times of year with over 50 sales & consultations with less than 5-10 per sale per day. Completely started up company onto a computer system, by entering full inventory into new system while training employees & utilizing system to maintain sales & provide owner with up to date sales history while not having any downtime. Maintained composure and patience in face of difficult customer situations. Served as the single point of contact for project scheduling and changes. Provided onside training. Successfully led key projects which resulted in very well performed & successful events with satisfied consumers. Managed all sort of the event operations. Determine yearly price increases and profit margins for products by evaluating competitive pricing structures and market acceptance for price increases. Conduct on-site meetings to discuss project progress with crews and troubleshoot and resolve any issues/problems impeding smooth workflow or project deadlines.

Career medium 03
Career
Career medium 05

Express Worldbrand Clothing

Operations Manager

Responsible for meeting all relevant statutory and mandatory requirements associated with operations and for working within the framework of the company's core values. Attending regular progress meetings with Senior Managers and Directors.
Creating a positive culture where the work can get done. Identifying and managing risks, issues and dependencies.
When appropriate, provide operational cover for absent Senior Managers. Ensure that the day-to-day operations of a business run smoothly. Ensure project milestones are met. Oversee the supervision of employees. Ensure safety regulations are adhered met.
Motivate employees, Multitask, Lead people, & Worked with an established team. Manage projects successfully till their completion. Also managed offices, incoming inventory, & loss prevention. Drew up annual budgets and report on performance against budget.

Career

Pearl River community college

Cosmetologist/management, Cosmetology with minor in management

Poplarville, MS

Multiple Credits in management, creative writing, extensive computer classes, degree in Cosmetology with salon/business management.