November 2014 — Present
Oversee exceptional customer service, ensuring client satisfaction and loyalty.
Manage efficiency for merchandising and operational processes according to standards.
Collaborate with team leaders to evaluate management metrics and provide improvement.
Establish weekly goals and develop tactical plans with team leaders effectively.
Recruit and hire effective Team Leaders, Authorities, and Associates as needed.
Provide training, mentorship, coaching, and evaluation for store employees.
Drive high performance and compliance for company programs and initiatives.
Define Sales, Traffic, Conversion, CEI, Average Transaction and other objectives.
Plan inventory flow, employee tasks and sets, developing effective action plans and schedules.
Liaise with Ops Team Leader to review operational and customer process metrics