Pachtuv Palace | Smetana Hotel
April 2016 — Present
As Reservations Manager I was in charge of daily Reservations Department operations - deposit charges, input of non-channel reservations, control and maintain imported reservations from iHotelier, support Sales Department on preparing and importing Group and Corporate reservations, holding commutation with Travel Agents and hotel customers. In addition to that, being the head of the department, I was maintaining relationships between the Property and Travel Agents, updating and controlling the Extranets (Expedia, Booking.com, Hotelbeds, Jac Travel, SunHotels), doing the daily rate and revenue control, preparing reports for General Manager (such as Revenue Reports, Rate Reports, Segmentation Analysis and Competition Analysis). Part of the job was also control of the Travel Agents commission payments through WPS. Except of the Reservations Department tasks, I also have been involved to the Back Office operations as IT equipment control and orders (laptops, cell phones and SIM cards), stationary and marketing orders.