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Diego Brito

Diego Brito

Training Manager

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Teleperformance Colombia

Training Manager

• Develop, implement, and monitor training programs within an organization.
• Supervise technical training for staff.
• Conduct orientation sessions.
• Create brochures and training materials.
• Develop multimedia visual aids and presentations.
• Create testing and evaluation processes.
• Prepare and implement training budget.
• Evaluate needs of company and plan training programs accordingly.
• Conduct performance evaluations.
• Develop on-the-job training, meetings, conferences, and workshops.
• Manage staff of classroom facilitators.
• Provide performance feedback.
• Conduct continuing education training.
• Provide leadership development education.
• Build solid cross-functional relationships.
• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
• Assist with the development of strategic plans.

Career medium 03
Career

Teleperformance Colombia

SPG Certified Trainer

Telefónica Movistar

Customer Service Specialist

- Assist executive customers by answering product and service questions; suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Prepares product or service reports by collecting and analyzing customer information.

- Ensure customer satisfaction by meeting customer needs in courteous and timely manner.

- Analyze customer complaints and provide appropriate corrective actions

- Serve as liaison between customer support team, management and customer to improve customer service and business productivity

Career medium 01
Career
Career medium 05

Negocios & Inversiones / Inversiones & Negocios

Sales Manager

• Establishes sales targets for individual reps and a team as a whole
• Devise strategies and techniques necessary for achieving the sales objectives.
• Develop action plans to assure sales goals are achieved.
• Establishing, maintaining and expanding your customer base.
• Setting daily, weekly and monthly targets and monitoring performance
• Running daily supervisors and team meetings Provide the proper coaching to develop the teams
• Maintains sales staff by recruiting, selecting, orienting, and training employees.
• Producing weekly and monthly reporting statistics

Career

IUTPEC

Bachelor of Business Administration (B.B.A.)