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Diana Tsitsi Gracia Chigumba

Diana Tsitsi Gracia Chigumba

Business and Systems Analyst, Acting CRM Manager


Business Analyst/ Acting CRM Manager at Psybergate



Business and Systems Analyst, Acting CRM Manager

Analysing user needs and requirements to come up with software solutions for clients mainly in the tertiary education industry.
Implementation consultant and analysing change management needs
Project Managed teams and the implementation of a Software As A Service CRM system
Extensive experience in the implementation of a CRM system, and as a CRM consultant
Analysed processes and CRM software system and developed more effective processes.
Translated business requirements into best practice concepts for implementation in chosen solutions.
Outlining and mitigating project and team risks
Detailed configuration of chosen system including interface layout, inclusion of necessary data fields, and
Analysis and creation and maintenance of analytical reports from stored data for management and daily use
Conducted review and analyses of data to establish metrics and determine opportunities for improvement.
Coordinated data imports and exports and determine clients' data needs
Resolved operational and customer issues through in-depth coordination with management and established a user group forum for future cross departmental liaison.
Acted as liaison and handled vendors and suppliers as needed
Management of IT service providers and stakeholders and CRM Office subordinate
Daily monitoring and management all systems and applications and promoted the proper use and adoption of CRM
Evaluating system requirements and performance and informing stakeholders
Team lead for testing, support and training of implemented systems: Took part in the preparation of Project plan, and team plans for training, support and user acceptance testing. Got a detailed understanding of business functionality and took the responsibility of preparing the Functionality Test Plan which was used by testing team while doing their testing process.

Career medium 03
Career medium 03

National Discount House

Information Systems Manager

Analysis and Development, Junior Management)
Analysing user needs and requirements to come up with software solutions for the Discount House, Equities, Asset Management and Banking departments.
Implementing and maintaining the treasury, accounting and equities systems as well as day to day administration.
Providing user support to NDH staff.
Interfacing the core banking application with the Real-time Gross Settlement and accounting systems.
Worked through the development of some of the systems from analysis, design and recommending frameworks and technologies to use.
Adding customisations to the existing systems and preparing specifications for those to be replaced with new solutions.
Main Project - NDH Intranet
Created and implemented the intranet introducing the use of web applications, using WebSphere Application Server Community Edition and DB2 Express C9.5, DB2 9.5, RAD7 and Eclipse.
Reasons for leaving:
Minimal exposure to Java Development and Enterprise application development



Junior Java Developer/Consultant

Learnt the ins and outs of the J2EE and the JEE5 platforms, creating Enterprise applications using Java servlets, Java Server Pages and Enterprise Java Beans, as well as the STRUTS framework, using WebSphere Application Server and Rational Application technologies.
Used DB28.2 extensively in our development. I am also well acquainted with Microsoft Visual Studio .Net platform.
Conduct JAD sessions with customers and follow up on requirements
Wrote up requirement specifications.
Worked through the development of systems from analysis, design and modelling, using UML and Use cases
Giving support to general users in the office from minor networking to machine maintenance and use of day to day programmes.
Held presentations to clients as part of marketing and for user acceptance tests.
Provided clients with follow-up support during implementation and after.
Reasons for leaving:
Offered a Management position at NDH

Career medium 03
Career medium 01

Rhodes University

Subwarden, Computer Lab Assistant

Software and hardware installation and maintenance
Enforcing user policy and general discipline
2004, Jan - 2004, Dec; 2002, Dec Rhodes University, Housing Division
Sub - warden, Summer School Sub - warden
Assisted the House Warden in the effective and efficient running of a University residence in order to provide a high-quality support service to students.
Student care administration by being proactively involved with students, interested in all aspects of their lives
Ensured open channels of communication between relevant parties (Wardens, students and university officials)
Conflict management within the residence
Dealt with any transgression of the rules of the residence and University including taking necessary disciplinary action
Assisted with the administrative procedures involved in running of the residence
2004, Jun Rhodes University, Housing Division
National Arts Festival Sub-warden
Meal and accommodation organisation for festival participants and visitors
Assisted with security detail
Manned residence front desk and information kiosk for the festival
2002, Feb - 2004,


Hollystack Enterprises

Sales Representative; Till operator / Cashier

Front desk and promotional work
Handled cash and operated a till

2003, Feb

Computer Science Tutor

Providing individual tutorial assistance and training to students
Scoring student practical work and exams under supervision of a lecturer
2002, Dec- 2003


PRINCE2 Foundation, Project Management

University of South Africa/Universiteit van Suid-Afrika

BSC Hons, Information Systems

Rhodes University

BSC, Information Systems, Computer Science


Bachelor of Science Honours; Degree: Bachelor of Science, Information Systems; Computer Science, Information Systems