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Diana Sarabia

Diana Sarabia

Senior Participant Support Specialist - Focus on Arabic Language and Culture

AFS-USA, Inc.

Greater New York City Area

Well versed in Middle Eastern cultures with a double Bachelor in Arabic and History; a determined, detailed and resourceful individual with exceptional communication skills. Objective: To utilize administrative, research, computer, and Arabic skills in a supportive role with growth opportunity. Specialties: - Exceptional c...

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AFS-USA, Inc.

Senior Participant Support Specialist - Focus on Arabic Language and Culture

- Manage three regional teams with 300+ international students hosted in the U.S. and U.S. students hosted abroad participating in AFS intercultural exchange programs
- Manage a case load of up to 50 students at one time
- Manage communication with multiple international and domestic stakeholders; including partner AFS offices in 88 countries
- Lead multiple in-person trainings for volunteers on how to best support students while on program
- Advise volunteers on case management within organizational and Department of State policies and guidelines and cross-cultural communication
- Serve as the departmental focal point on Arabic language and culture
- Ensure that complete documentation is obtained and evaluated on all cases in compliance with Government regulations
- Collaborate with management and other departments to design appropriate support training for regional teams

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