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Dex Roberts

Dex Roberts

IT Specialist Service Level Management

Calgary Laboratory Services

Calgary, Canada Area, ca

My purpose is to challenge the standard of customer service; through building relationships, authenticity, and user-friendly communication. An avid learner with a relentless drive to grow and develop my skills, sought out for my ability to think outside the box and utilize all my resources to discover the solution that other...

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Calgary Laboratory Services

IT Specialist Service Level Management

Providing technical assistant and guidance to clients both in the Lab and Offices. Along with configuring, and supporting hardware such as computers, printers, phones, video conferencing equipment, projectors, and Polycom systems. Constantly learning and supporting new hardware and software; saving the company the cost of the vendor support.

• Saved Calgary Labs $5000 during economic pressures
• Responsible for the Windows 7 roll out on 1700 computers
• Managed Pathology Microscope camera hardware/ software
• Created Support Documents
• Resolve any complaints both technical and service related