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Derrick Lewis

Derrick Lewis

Marion, IL

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Spherion

Customer Service Specialist

I handled inbound calls from Sprint cell phone and mobile broadband business accounts. Often these calls were disgruntled customers, multi-billion dollar companies, business executives, etc.

Career medium 04
Career
Career medium 03

The Baluarte Ranch

Wildlife/Managed Lands Specialist

While employed at The Baluarte Ranch I was tasked with developing, implementing, and monitoring wildlife and land management strategies. I also guided Quail and Deer hunts for friends, family, and business partners of a large development company from South Carolina.

Career

Startek

Live Lab Training Support

Startek was an inbound call center for T-Mobile initially I was customer support for general customer care. After two months I was promoted to the live lab (training area) position. I was in charge of a rotating group of roughly 40 people at a time. My task was to cultivate new hires into self sustaining, functioning members of our 500+ staff. While in charge of the live lab my team and I completely reworked the training SOP to much success.

Career medium 04
Career
Career medium 06

Famous Labels

Co-Manager

Famous Labels is a chain of clothing stores consisting at one point of forty plus stores. I worked at their second store shortly after it opened. I was promoted steadily over my time with the company from the stock room up to co-manager. The other co-manager at my store was a traveling manager so while she opened stores I managed the main store. I was in charge of opening and closing, making deposits, hiring, training, marketing, and any other needs that arose. My assistant manager and I also created the policy and procedures skeleton that became the norm for all other stores.

Career

Southeastern Illinois College

Associates, Wildlife Management

This is a biology degree structured around managing properties to cultivate and sustain game populations at a professional quality hunting level. This is a 3 year degree with a 1 year internship.

Education medium 05
Education
Education medium 02

Southeastern Illinois College

Associates, Shooting Complex Management

This is a business degree structured around managing a shooting sports property(sporting clays, skeet, rifles, etc.). This is a 3 year degree with a one year internship.

Education