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Derek Hopkins

Derek Hopkins

Customer Account Executive

Comcast

Nashville, TN

Customer Account Executive at Comcast

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Comcast

Customer Account Executive

Troubleshoot Comcast residential video services for customers in the “Big South” region.
Upsell and offer revenue generating units to all callers and to maintain a 1.27 TSR rate per month.
Coordinate with other Comcast departments to ensure that customer is always taken care of.

Career medium 01
Career
Career medium 05

AT&T

Account Support Representative I

Coordinated with multiple associates in AT&T Global Business Solutions to provide services to various government, educational, and medical establishments.
Created, altered, updated, and disconnected services for 57,000 GEM (Gov, Ed, Med) accounts.
Trained new hires on my team.

Career

Sprint

Business Care Representative

Answered billing questions for Sprint business customers.
Ability to troubleshoot all phones that were sold by Sprint PCS.
Deescalated dissatisfied customers.

Jackson's Body Shop

Office Assistant

Processed automotive insurance claims.
Faxed various documents.
Coordinated pick-up times with customers.
Assisted with payroll processing.

Montgomery Central High School

High School, General Education

Austin Peay State University

Bachelor's Degree, Health Care Administration/Management