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Derek Faw

Derek Faw

AT&T International E-Chat Specialist

Sitel

Ocala, FL

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Sitel

AT&T International E-Chat Specialist

Educate AT&T customers in using international wireless services.

Career medium 03

Alorica

AT&T Retail Ordering Agent and H&R Block Customer Service Associate

Assisted AT&T Sales Agents process UVERSE customer orders and schedule product installations.

Assisted H&R Block Online and Software customers submit their taxes and help with any technical questions pertaining to their purchase.

Employee of the Month; February 2012

Career

United States Air Force

Operations Intelligence Analyst & Electronic Systems Security Assessment Senior Analyst

In 2006-12, directly supervised and managed approximately twelve service members in the preparation and presentation of intelligence reports and briefings involving military personnel involved in combat operations.

In 2005-06, served as an Interrogations Analyst in a deployed environment collecting and analyzing information gathered from interrogations and compiling significant data in to daily situation reports.

In 2004-05, served as Assistant Director of Public Relations with the 67th Information Operations Wing. Scheduled and coordinated VIP visits to Lackland Air Force Base, the Air Intelligence Analyst, Wing and Group organizations. Assisted in the preparation of unit member retirements and promotion celebrations.

In 2002-04, directly supervised and managed six and upwards of fifty members during combat operations. Emulated the role of a hostile intelligence services to determine critical information that could be potentially compromised and exploited by threats and briefed commanders of operational security vulnerabilities.

Career medium 01
Career
Career medium 06

Sandpiper Condominiums

Front Desk Clerk

Assisted owners and guests in the checking -in and -out of residences and the coordination of future visits.

Scheduled the day-to-day cleaning and maintenance of rooms, planned dining venues and balanced daily financial accounts.

Career

Barnes and Noble - University Bookstore

Customer Service Associate

Assisted customers in the purchase of store and university merchandise, including textbooks.

Unloaded and displayed products and assisted with store remodeling.

Delivered ordered products University Administration and Staff.

Assisted with cashiering, the balancing of accounts and the re-distribution of products to fellow Barnes and Noble store.

Career medium 05
Career

Texas A&M University - Corpus Christi

Bachelor of Arts in Political Science and History

Earned 67 Credit Hours with a 3.4 GPA

United States Army Intelligence School

Enhanced Analysis and Interrogation

United States Air Force Education and Training

Electronic Systems Security Assessment

Lake Weir High School

Diploma